Frequently Asked Questions
Everything you need to know about your FetchShop experience.
What is your return policy?
We offer a 30-day return window for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on the destination.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, FetchShop ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.